Your privacy matters to us. This Privacy Policy explains how hqwin collects, uses, stores, and protects your personal information when you use our platform.
hqwin ("hqwin," "we," "us," or "our") is committed to protecting the privacy and personal data of every Filipino player who uses our online casino and sports betting platform at hqwin.app. This Privacy Policy ("Policy") describes the types of personal information we collect, the purposes for which we use it, the circumstances under which we may share it, and the rights you have with respect to your personal data.
This Policy applies to all users of the hqwin platform, including registered players, visitors browsing hqwin.app, and any person who contacts hqwin's customer support team. By registering an account or continuing to use the hqwin platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.
hqwin operates in compliance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines ("DPA"), and its Implementing Rules and Regulations. We are committed to upholding the principles of transparency, legitimate purpose, and proportionality in all our data processing activities.
hqwin collects personal information that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of information we collect include:
2.1 Registration Information. When you create an hqwin account, we collect your full legal name, date of birth, gender, nationality, residential address, email address, and mobile phone number. This information is required to verify your identity and ensure compliance with age restriction requirements (21 years and above).
2.2 Identity Verification Documents. As part of our Know Your Customer ("KYC") process, we may collect copies of government-issued identification documents such as a Philippine passport, driver's license, SSS ID, UMID, or PhilSys National ID, as well as proof of address documents such as utility bills or bank statements.
2.3 Financial Information. We collect information about your payment methods, including GCash account numbers, PayMaya account details, and bank account information for BPI, BDO, and Metrobank. We do not store full card numbers or banking credentials on our servers; payment processing is handled by certified payment service providers.
2.4 Transaction Data. We maintain records of all deposits, withdrawals, bonus claims, wagers, and game activity associated with your hqwin account. This data is used for account management, dispute resolution, and regulatory compliance.
2.5 Technical & Usage Data. When you access hqwin, we automatically collect technical information including your IP address, device type, operating system, browser type and version, session duration, pages visited, and referring URLs. This data helps us optimize platform performance and detect fraudulent activity.
2.6 Communications Data. If you contact hqwin's customer support team via live chat or email, we retain records of those communications to assist with ongoing support and to improve our service quality.
hqwin uses the personal information we collect for the following purposes:
hqwin processes your personal data on the following legal bases under the Data Privacy Act of 2012:
hqwin does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients:
All third-party service providers engaged by hqwin are contractually required to process your personal data only for the specified purpose and in accordance with applicable data protection laws.
hqwin uses cookies and similar tracking technologies to enhance your experience on the platform. The types of cookies we use include:
You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the hqwin platform.
hqwin retains your personal data for as long as your account remains active and for a period thereafter as required by applicable Philippine law and regulatory obligations. Specifically:
Upon expiry of the applicable retention period, hqwin will securely delete or anonymize your personal data in accordance with its data disposal procedures.
hqwin implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:
While hqwin takes all reasonable precautions to protect your data, no method of electronic transmission or storage is completely secure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, hqwin will notify you and the National Privacy Commission ("NPC") in accordance with the requirements of the Data Privacy Act of 2012.
Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by hqwin:
To exercise any of these rights, please contact hqwin's Data Protection Officer at [email protected]. hqwin will respond to all data rights requests within thirty (30) days of receipt.
The hqwin platform is strictly intended for adults aged twenty-one (21) years and above. hqwin does not knowingly collect personal data from individuals under the age of 21. If hqwin becomes aware that personal data has been collected from a person under 21, that account will be immediately closed and all associated data will be deleted, subject to any legal retention obligations.
If you believe that a minor has registered an account on hqwin, please contact us immediately at [email protected] so that we can take appropriate action.
hqwin's primary operations and data storage are based in the Philippines. In certain circumstances, your personal data may be transferred to and processed by service providers located outside the Philippines, including game software providers and cloud infrastructure partners.
Where such transfers occur, hqwin ensures that appropriate safeguards are in place to protect your personal data, including contractual clauses that require the recipient to process your data in accordance with standards equivalent to those required by the Data Privacy Act of 2012.
The hqwin platform may contain links to third-party websites or services. This Privacy Policy applies solely to the hqwin platform. hqwin is not responsible for the privacy practices of any third-party websites and encourages you to review the privacy policies of any external sites you visit.
hqwin reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The updated Policy will be posted on this page with a revised "Last Updated" date. Where changes are material, hqwin will notify registered players via email or in-platform notification.
Your continued use of the hqwin platform following the posting of an updated Privacy Policy constitutes your acceptance of the changes. We encourage you to review this Policy periodically.
If you have any questions, concerns, or requests regarding this Privacy Policy or hqwin's data processing practices, please contact our Data Protection Officer:
You also have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC) if you believe your data privacy rights have been violated.
This Privacy Policy was last reviewed and updated on January 1, 2026. h qwin is committed to protecting your personal data and upholding your rights under the Data Privacy Act of 2012. By using the hqwin platform, you confirm that you are 21 years of age or older and that you have read and understood this Privacy Policy.
Six core commitments that define how hqwin handles your personal data every single day.
Every connection to hqwin is secured with bank-grade 256-bit SSL/TLS encryption. Your personal details, payment data, and gaming activity are protected in transit at all times.
hqwin operates in full compliance with the Philippine Data Privacy Act of 2012. We are registered with the National Privacy Commission and uphold all data subject rights guaranteed by law.
hqwin never sells, rents, or trades your personal information to third parties for marketing purposes. Your data is used solely to operate and improve the hqwin platform for you.
Access to your personal data within hqwin is restricted on a strict need-to-know basis. All staff with data access undergo regular privacy training and are bound by confidentiality obligations.
You can request access, correction, or deletion of your personal data at any time. hqwin's Data Protection Officer will respond to all data rights requests within 30 days.
Promotional emails and bonus notifications from hqwin are always opt-in. You can withdraw your marketing consent at any time by contacting support or updating your account preferences.
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